The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan and prepare procedures
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Client's written instructions are accurately and clearly interpreted Completed |
Evidence:
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Debtor file comments are reviewed to enable initial action in line with organisation policies and procedures Completed |
Evidence:
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Assess debtor
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Creditworthiness of debtor or parties in debt is established through the compilation of a valid and relevant credit history to determine appropriate and cost-effective recovery action options Completed |
Evidence:
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Information on debtor is cross-referenced for verification when necessary by file or document search and future action determined in line with client capability Completed |
Evidence:
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Negotiate debt payment/settlement within defined parameters
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Most appropriate means of communication is used to establish contact and build rapport with debtor Completed |
Evidence:
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Debt settlement is achieved in line with client needs through consultation with debtor, using mutually satisfactory negotiation techniques and appropriate industry codes of conduct Completed |
Evidence:
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Agreement to procedure for payment or settlement of debt is confirmed, within organisation policy and guidelines and is comprehensively recorded Completed |
Evidence:
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Decision is documented giving reasons for proceeding or not proceeding or taking further action, after discussion with management Completed |
Evidence:
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Decision to refer debt for legal action is undertaken, if necessary, in line with organisation policy and guidelines Completed |
Evidence:
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